​GDPR: DATA PRIVACY NOTICE

Mac Plus - PRIVACY NOTICE

This notice describes how we collect and use personal data about you in accordance with general data protection regulations (GDPR), the data protection act of 1998.

Mac Plus takes its obligations concerning data protection (GDPR) very seriously. We provide this information on our website, so anyone can see this information about how we collect and process your personal data. Please feel free to read our privacy notice as it has important information that you may need to know. 

As a Computer repairer shop, we repair all different makes and models of electronic devices for retail customers, insurance companies, main dealers, fleet companies and lots of local businesses in our area. 

 

WHAT IS PERSONAL DATA?

Personal data is information that relates to an identified or identifiable individual.

 

 

The personal data that we request/hold may include but is not limited to the following:

  • CLIENTS/CUSTOMERS NAME

  • CLIENTS/CUSTOMERS FULL ADDRESS

  • A CONTACT NUMBER

  • AN EMAIL ADDRESS

  • BANK ACCOUNT DETAILS (IF PAYING BY BACS)

  • VAT STATUS AND EXCESS INFORMATION

  • DEVICE DETAILS

  • IMAGES OF THE DEVICE (BEFORE AND AFTER THE REPAIR)

  • CLIENTS/CUSTOMERS INSURANCE COMPANY DETAILS

  • PROOF OF IDENTITY IF REQUIRED

  • CLIENTS/CUSTOMERS FEEDBACK

 

Mac Plus needs personal data for a number of reasons:

  • NAME AND CONTACT DETAILS – To send information about the repairs to clients/customers devices

  • DEVICE INFORMATION – So we are able to provide the correct repair process and any parts required

  • TO IDENTIFY CLIENTS/CUSTOMERS AND THEIR DEVICE – Some personal data may be passed to us by clients/customers insurance company or other companies that we deal with

  • TO CONTACT CLIENTS/CUSTOMERS VIA TELEPHONE OR EMAIL

  • TO PROCESS PAYMENTS

  • TO HELP US IMPROVE OUR SERVICES TO ALL CLIENTS/CUSTOMERS

 

YOUR PERSONAL DATA WILL NOT BE PASSED OUTSIDE THE UK.

We may also disclose specific information if requested by government authorities.

DATA SECURITY

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to the owner and the only Technician of the shop

We have put in place procedures to deal with any suspected data security breach. We will notify you where we are legally required to do so.

It is important that the personal date we hold about you is accurate and current. Please notify us should your personal information change.

Mac Plus will keep your personal data on record for as long as necessary for our record keeping requirements. We will hold:

 

  • YOUR NAME

  • CONTACT NUMBER

  • EMAIL ADDRESS

  • TICKET NUMBER

  • DEVICE MAKE AND MODEL

  • BOOKING IN DATE/ESTIMATE DATE

 

If you have any question regarding this notice or if you would like to speak to us about the manner in which we process your personal data then please email us at hello@mac-plus.co.uk

Mac Plus may update this privacy notice/general data protection regulation when required to comply with the regulations.